/* Support page and support desk: quick answers, the request list, the form and the conversation. */
.support, .desk { max-width: 860px; }
.support h2, .desk h2 { font-size: clamp(22px, 2.4vw, 28px); }
.support-loading { color: var(--ink-3); }
.hp { position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden; }
.ico.flip { transform: rotate(180deg); }

/* quick answers */
.quick { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; margin-bottom: 36px; }
.prose .quick a { display: grid; gap: 4px; padding: 14px 16px; border-radius: var(--r); background: var(--paper); box-shadow: 0 0 0 1px var(--line); color: var(--ink); text-decoration: none; transition: box-shadow .15s var(--ease), translate .15s var(--ease); }
.prose .quick a:hover { translate: 0 -2px; box-shadow: 0 0 0 1px #CFCBC0, var(--shadow); }
.quick strong { font-size: 15.5px; }
.quick span { font-size: 14px; line-height: 1.4; color: var(--ink-3); }

/* request list */
.s-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.prose .s-list { display: grid; gap: 10px; margin-top: 16px; }
.prose .s-list > li { padding: 0; }
.prose .s-list > li::before { display: none; }
.s-item { display: grid; gap: 6px; width: 100%; padding: 14px 16px; border: 0; border-radius: var(--r); background: var(--paper); box-shadow: 0 0 0 1px var(--line); text-align: left; cursor: pointer; font: inherit; color: var(--ink-2); }
.s-item:hover { box-shadow: 0 0 0 1px #CFCBC0, var(--shadow-sm); }
.s-item.is-current { box-shadow: 0 0 0 2px var(--ink); }
.s-item.is-unread .s-item-title::after { content: ""; display: inline-block; width: 8px; height: 8px; margin-left: 8px; border-radius: 50%; background: var(--lime-deep); vertical-align: 1px; }
.s-item-top { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.s-item-title { font-size: 15px; font-weight: 600; color: var(--ink); }
.s-item-preview { overflow: hidden; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; font-size: 14.5px; line-height: 1.45; }
.s-item-when { font: 500 11px/1.4 var(--font-mono); letter-spacing: .06em; text-transform: uppercase; color: var(--ink-3); }
.s-empty { color: var(--ink-3); }
.s-pill { flex: none; padding: 3px 8px; border-radius: 6px; background: var(--bone-2); font: 600 10.5px/1.4 var(--font-mono); letter-spacing: .08em; text-transform: uppercase; color: var(--ink-2); white-space: nowrap; }
.s-pill.is-waiting { background: var(--lime); color: var(--ink); }
.s-pill.is-resolved { background: transparent; box-shadow: 0 0 0 1px var(--line); color: var(--ink-3); }

/* forms */
.s-form-wrap, .s-sent { padding: clamp(18px, 3vw, 28px); border-radius: var(--r-lg); background: var(--paper); box-shadow: 0 0 0 1px var(--line); }
.s-form, .s-reply { display: grid; gap: 16px; margin-top: 18px; }
.s-row { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.s-row[hidden] { display: none; }
.s-field { display: grid; gap: 7px; min-width: 0; }
.s-field textarea { min-height: 120px; resize: vertical; line-height: 1.5; }
.field-label .opt { font-weight: 400; color: var(--ink-3); }
.s-note { font-size: 14.5px; color: var(--ink-3); }
.s-actions { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; }
.s-sent p { margin-top: 10px; }

/* conversation */
.s-back { margin-bottom: 14px; padding: 0; border: 0; background: none; cursor: pointer; font: inherit; font-weight: 600; }
.s-thread-head { display: flex; align-items: center; gap: 12px; }
.s-thread-meta { margin-top: 6px; font-size: 14.5px; color: var(--ink-3); }
.prose .s-msgs { display: grid; gap: 12px; margin-top: 20px; counter-reset: none; }
.prose .s-msgs > li { padding: 0; }
.prose .s-msgs > li::before { display: none; }
.s-msg { max-width: 88%; padding: 14px 16px; border-radius: var(--r); background: var(--paper); box-shadow: 0 0 0 1px var(--line); }
.s-msg.is-customer { justify-self: end; background: var(--lime-tint); box-shadow: none; }
.s-msg-head { display: flex; align-items: baseline; gap: 10px; font-size: 13.5px; color: var(--ink-3); }
.s-msg-head strong { color: var(--ink); font-size: 14px; }
.s-msg-body { margin-top: 6px; white-space: pre-wrap; overflow-wrap: anywhere; font-size: 15.5px; line-height: 1.55; color: var(--ink); }
.s-reply { padding-top: 18px; border-top: 1px solid var(--line); margin-top: 22px; }

/* desk */
.desk { max-width: none; }
.desk-grid { display: grid; grid-template-columns: 340px minmax(0, 1fr); gap: 28px; align-items: start; }
.desk-tabs { display: flex; gap: 6px; flex-wrap: wrap; }
.desk-tabs button { padding: 7px 12px; border: 0; border-radius: 8px; background: var(--bone-2); cursor: pointer; font: 600 13.5px/1 var(--font-sans); color: var(--ink-2); }
.desk-tabs button[aria-selected="true"] { background: var(--ink); color: var(--on-dark); }
.desk-refresh { margin-top: 12px; padding: 0; border: 0; background: none; cursor: pointer; font: inherit; font-size: 14px; }
.desk-who { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px 16px; margin-top: 14px; padding: 14px 16px; border-radius: var(--r); background: var(--paper); box-shadow: 0 0 0 1px var(--line); font-size: 14px; }
.desk-who dt { font: 500 10.5px/1.4 var(--font-mono); letter-spacing: .08em; text-transform: uppercase; color: var(--ink-3); }
.desk-who dd { margin: 0; overflow-wrap: anywhere; color: var(--ink); }
.desk-status { width: auto; margin-left: auto; }
.prose:has(> .desk) { max-width: none; }

@media (max-width: 900px) {
  .desk-grid { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 640px) {
  .quick, .s-row { grid-template-columns: minmax(0, 1fr); }
  .s-msg { max-width: 100%; }
}